About Our Products

Do you make your own jewellery?

We have our own workshop attached to our store and employ very experienced jewellery makers, the owner of the company is a Master Jeweller himself. We design and execute our pieces of jewellery. If you would like a photograph of your jewellery during the production process this can be arranged if you request it at the point of sale.
Engagement is a very joyful time and capturing these special memories is very precious.

How long does it take to produce an engagement ring?

If you select an item from stock you can have it dispatched within 3 business days.
Items that are made to order take from 2 to 6 weeks depending on the design and availability of the diamond.

Are all your diamonds certified?

We offer certified diamonds with GIA and IGI certifications but also Vintage jewellery that comes with in House purchase certificate and valuation.

What is included in the price of the item?

All our items are inclusive of VAT, they come with a Gift Box with company logo, if buying an engagement ring we also offer travel pouch, insurance valuation, diamond certificate where applicable.

Is all your jewellery hallmarked?

All new pieces of jewellery are hallmarked, vintage pieces – hallmark may be less visible due to their age or re-sizing.

Can I change my design during the production process?

Sometimes it is still possible to make changes but you need to get in touch as soon as possible and your delivery date will change most likely due to implementation of changes. They may be an extra charge if changes are requested.

Can you make an item within my budget?

We will always do our best to offer you the best value for money and should you have a specific budget in mind we will offer you the best product you can get for within the amount you would like to spend.

Orders

How do I order an item?

You can order directly from our website and complete everything online including payment.
You can email us on info@martinoliva.co.uk with your jewellery specification and place the order via email, pay via Bank Transfer.
You can phone us and order via phone but we would still confirm the order in writing by sending you an email, we would require written confirmation from you that all details are correct.
You can order via Video Call, Whatsapp chat.
Lastly you can visit our store in South Woodford and order in person.

Delivery

Can I collect my item from the store?

Yes, you are welcome to visit our store in South Woodford to collect your order, please make an appointment before you travel.

Is my item insured while in transit to me?

Yes, your jewellery is insured, but it is your responsibility to provide the correct address and make sure an authorized person is at home to receive it and sign for it.

How long does it take for my item to arrive?

Once your item is ready for dispatch it only takes 1 day for it to reach your UK address.
The item will arrive via Special Delivery before 1pm. We will provide you with a tracking number and you can track your item online.

Do you deliver outside the UK?

Yes, we do deliver outside the UK. Depending on the country we will choose a suitable delivery company and provide you with tracking information. Charges apply accordingly depending on the country. Please email us on info@martinoliva.co.uk

Payments

Do I need to pay up-front for the item?

You can pay a deposit at the point of sale and balance by collection. We require at least a 50% deposit to start work on your order.

Can I pay via Bank Transfer?

You can pay securely via BACS, please e-mail us at info@martinoliva.co.uk for bank details.

Do you offer installments?

We offer Klarna installments: you can spread your purchase over 3 payments for your convenience.

Returns

What items are subject to refund?

Items from stock

What items are not subject to refund?

– Bespoke pieces that were commissioned and made to order with your specification, that includes pieces that required CAD drawings.
– Items that were personalized – engraved, re-sized to a non-standard size etc.

How do I return items from stock?

If your item is not suitable and you wish to exchange it or return it, we kindly ask you to fill out our Return Form and email it to us, we will be in touch with further instructions. Please keep original packaging and keep your jewellery safe in the box until you post it back to us via Recorded Delivery. Once the item arrives we will sign for the delivery and examine the item, shortly after the refund will be processed to your original payment method.

Aftercare Service

Do you offer Warranty?

Yes, we offer a 12 months warranty.

Do you provide after care services?

Yes, first polish and clean on engagement rings is free of charge.
We have a workshop at the back of the store and can provide the following services:
Re-sizing, Rhodium coating, polishing, cleaning, repairs.

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