By confirming the purchase, the customer agrees with our terms and conditions.
How to pay
Payment for goods purchased through this website can be made by secure service and using all major credit cards or paypal. There is NO MINIMUM order value for UK customers. All prices on this website are shown in £ GB Pounds Sterling.
Orders greater than £8,000.00 will be confirmed via phone or email with a member of our team.
UK – We offer free delivery on all our items.
Items up to the value of £8,000.00 are dispatched via Royal Mail Special Delivery. This service guarantees next day delivery before 1pm, please note YOU will be required to sign for it. If you will not be able to receive it in person, you will need to notify us in writing and authorize another person. It is important that the delivery address is secure and that an authorised person is available to sign on your behalf. It is also important to check that the parcel is intact before you sign for it. If your parcel is signed for by someone who is not authorized to do so, we cannot be held responsible in any way.
If paying by credit or debit card, we will send the order to the address which the card is registered to. If paying with PayPal the item is sent to the address accredited to the PayPal account.
Almost all our pieces of jewellery are made to order, thus we usually quote a delivery time of 2 to 6 weeks, although in practice most items are dispatched between 10 and 15 working days. If you require the jewellery at a sooner date or for a special occasion, then please contact us and we will always do our utmost to meet your requirements.
The process of production of bespoke items starts after the payment clears on Martin Oliva account. Note that delivery time is not included in production time. Production time lasts up to six weeks and when produced, the item is dispatched.
Once we receive your order, we will send you a confirmation email. We will stay in touch with you throughout the entire process to ensure that you are satisfied and well informed.
Please note that whilst we strive to keep all prices accurate and up to date, some unexpected fluctuations in the diamond trading markets and precious metal markets may occur, therefore all prices and diamond specifications are subject to availability.
Ordered jewellery items will be sent in one parcel and on the following day we will dispatch another parcel with the insurance valuation, receipt and diamond certificate (if required) – all this for the security reasons.
Europe and all other countries:
If buying from outside of the UK please contact Martin Oliva staff in order to discuss order and delivery options.
For goods shipped outside of the UK, you will be liable for any local or import taxes or relevant charges related to your purchase. You may receive a separate invoice from our shipper with these additional customs charges. We do not take any responsibility for the time of shipment if the item was kept in the customs office for any reason.
When ordering a special custom-made item online, we require a written detailed description of the product you expect to receive, containing size, dimensions, length, weight, metal, stones or any other personalized requirements. The order will be designed and produced according to the written details. CAD drawing will be provided to allow you visualization of the item if required.
Whenever possible, our jewellery is delivered in discreet packaging, without any external markings indicating what is inside. However, international orders that cross country borders, comply with local rules about declaration of value. The actual jewellery is presented in a luxurious gift box with protective outer packaging.
Please note we do not accept returns on orders placed outside the United Kingdom or if the item was made bespoke.
Any jewellery from stock, once ordered can be returned unworn within 30 days of receiving the item for a full refund. We will not accept returns of any items that have been worn. Please return goods wrapped in original packaging.
In the UK all jewellery must be returned by fully tracked Registered Post. Customer is responsible to send the item via recorded delivery, the signature of Martin Oliva team member is required as proof of delivery. Refunds are processed once the goods safely arrive back to our premises.
Refunds to you will be made within 30 days of receipt of returned items and will be credited to the original purchaser’s credit card or PayPal account. The delivery charges for the original order will not be refunded.
Faulty Items will only be accepted if the goods are delivered to the customer damaged. All items will be inspected and if deemed to be subject to fair wear will not be accepted as faulty.
Where possible items may be repaired, but only where such items are deemed faulty or repairable.
We offer a repair service, where repair is possible.
If the goods are found to have been damaged due to neglect or misuse refunds cannot be given, and the cost of returning goods to customer will be charged to the customer.
If you realise you have made a mistake, no longer want the items ordered and want to cancel your order, please contact us as soon as possible.
Exchanges Only for Stocked Jewellery
If your item is not subject to refund we can sometimes offer an exchange. Exchanges are possible but under certain circumstances, therefore please contact us on: email@example.com to find out more if an exchange is possible.
We are unable to accept jewellery which has been made to your specification personalised or altered.
Whether or not you can cancel your order, depends on how advanced the stage of the order is. Contact us immediately if you wish to cancel, to discuss this.
Bespoke orders, once the production of such orders starts, cannot be cancelled, despite any circumstances or delays.
If you have any queries or special orders, our customer service team will be happy to help you. You can reach us: by filling out the contact form on the Contact page; we will get back to you as soon as possible; or by email at: firstname.lastname@example.org ; by telephone on +44 (0)2085300382. We are open from 10:00am to 6pm (GMT) Tuesday to Saturday (excluding UK bank holidays).
Changes to Terms & Conditions for buying goods online
All descriptions are as accurate and up to date as possible but can be subject to change without notice due to alterations in specification by our suppliers etc. Any change in specification will be updated on the site as soon as possible. All weights and measurements are approximate and shown as a rough guide only. Prices can be subject to change with significant movement in the precious metal markets or price increases by our suppliers. In the unlikely event of a change in product price we will notify the customer before order is dispatched and give the customer the option to cancel the order. We reserve the right to supply substitute goods of a similar type and value if a product is out of stock or no longer available.
Images may not be displayed as actual size. All sizes, weights and measurements are approximate and are taken at their widest points and included for guidance only.
These terms and conditions are subject to change at any time without prior notice to you. We recommend that you print and keep a copy of these terms and conditions.