Shipping
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Carrier: Royal Mail Recorded (signature required)
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Dispatch time: Within 3 working days of payment
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Tracking: Link emailed at dispatch
- Made-to-order: Some bespoke pieces may take up to 6 weeks— we’ll confirm on checkout
Exchanges & Returns
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Change of mind: Exchange only (no refunds) within 14 days of receipt/in-store purchase
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Exclusions: Bespoke, engraved, or resized items unless faulty
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Condition: Must be unworn, in original packaging, and accompanied by proof of purchase
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Return shipping: Use Royal Mail Special Delivery; customer covers postage and insurance
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Inspection: Our gem graders verify every return before approval
- Refund processing: Up to 14 days; credited to the original payment card
Return address
Martin Oliva Ltd
120 George Lane, London E18 1AD, UK
T: +44 (0)20 8530 0382
If you have any queries, please email us at studio@martinoliva.co.uk or call us directly on 020 8530 0382.
